Diagnosis of public management and the need to implement measurable organizational performance indicators
DOI:
https://doi.org/10.54405/rii.1.1.11Keywords:
organizational culture, public management, performance indicators, organizationAbstract
This article seeks to analyze the weaknesses in the traditional bureaucratic public administration, which has diffuse instruments for its evaluation. The results are not very favorable for the users of the public service, who do not have sufficient instruments for an adequate evaluation, nor the possibility of modifying this reality. The analysis leads us to propose the urgent need to build and implement measurable indicators that allow measuring management achievements, identifying weaknesses in order to propose alternatives for improvement or solution, making management closer to the user. The methodology used was the exploratory qualitative documentary review, from which we propose possibilities for the construction of indicators, adapting them to an organization for a better management. The fundamental conclusion is that all governmental action is to provide an optimal service.
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