Perception of citizen security and the quality of the services provided by the Peruvian National Police in the cities of Cusco and Juliaca

Abstract

The objective of this article is to explain whether the perception of citizen security is related to the quality of the services provided by the National Police of Peru in the cities of Cusco and Juliaca. It is a descriptive-correlational research, with a non-experimental and cross-sectional design. The survey technique was used and the questionnaire was used as an instrument. The degree of trust and credibility inspired by the performance of the National Police of Peru in terms of citizen security service in Cusco are favorable, since the intervention of the main problems are being controlled with preventive and dissuasive actions. However, this particular problem in Juliaca is not a priority. In Cusco, the good attention and proper treatment of police officers leave a pleasant impression among tourists and citizens. On the other hand, in Juliaca, the police do not give due importance to manners in relation to public attention. The perception of citizen security in Cusco is high, since the services of the Peruvian National Police fully meet the requirements of the citizens, and therefore their expectations have been satisfied. On the contrary, in Juliaca they are precarious.